Refund Policy
Last updated: August 17, 2026
1. Overview
This Refund Policy applies to purchases of Product Research Assistant subscriptions and one-time collection credit packs made through Paddle Checkout. Paddle is the merchant of record and payment processor for paid purchases.
2. How to request a refund
To request a refund, email cloudrivercode@gmail.com with your purchase email, Paddle receipt or transaction information if available, the product or plan purchased, and a brief reason for the request. We may ask for additional information needed to locate the transaction and investigate the request.
3. Subscription refunds
Subscription refund requests are reviewed based on checkout disclosures, applicable law, service usage, timing of the request, and Paddle/payment-provider rules. Cancelling a subscription normally stops future renewals and does not automatically refund charges already incurred or remove access already paid through the current billing period, except where required by law or expressly approved.
4. One-time collection credit refunds
One-time collection credit purchases are reviewed based on whether credits were granted, consumed, reversed, disputed, duplicated, or affected by a technical issue. Available credits may be frozen or reversed after a refund, dispute, chargeback, fraud-prevention action, duplicate grant, or payment reversal.
5. Failed or cancelled operations
Under the current product rules, a collection credit is intended to be committed only after a new product-collection operation successfully produces the paid result. Failed, cancelled, paused, or explicitly partial/uncommitted operations are not intended to consume a credit. Retries or exports tied to the same completed operation should not consume another credit.
6. Chargebacks and disputes
If a chargeback, payment dispute, refund, or payment reversal occurs, related subscription access or collection-credit balances may be suspended, adjusted, or revoked while the matter is resolved.